What You'll Learn
- How AI systems understand, process, and respond to customer inquiries with high accuracy
- Practical methods to enhance CX workflows by integrating generative AI into support, sales, and success operations
- Techniques to automate common customer interactions while preserving a natural, human like tone
- How to design AI powered conversation flows that improve satisfaction and reduce handling time
- Approaches for personalizing customer journeys using AI driven insights and behavioral patterns
- How to use AI tools to handle complaints, product issues, cancellations, refunds, and complex service scenarios
- Building, configuring, and deploying AI chatbots for real business environments
- Using analytics and AI performance metrics to measure, improve, and scale CX operations
- Best practices for implementing AI safely, consistently, and in alignment with brand voice
- Creating a full AI for CX implementation plan, including KPIs, feedback loops, and continuous improvement
- Hands on experience with AI platforms like ChatGPT, Chatbase, Slack integrations, and CX automation tools
- Real world case studies showing how leading companies transform customer experience with AI
Requirements
- No prior experience with AI is required
- Basic understanding of customer service or customer experience concepts is helpful but not mandatory
- Ability to use a computer and navigate web based tools
- Interest in improving CX processes with automation and AI
- Optional: access to ChatGPT or any generative AI tool for hands on practice
Who This Course is For
- CX professionals aiming to enhance customer journeys with AI driven solutions
- Customer support agents and team leads who want to automate routine interactions
- Customer success managers seeking scalable personalization methods
- Business owners and startup founders looking to improve service quality with minimal resources
- Product, marketing, and operations specialists exploring AI powered customer engagement
- Anyone interested in applying generative AI to real world customer experience challenges
Your Instructor
Andrii Piatakha
Founder and CEO in IT-Bulls, Founder of Learn-IT University
4.4 Instructor Rating
50,365 Reviews
1,191,497 Students
82 Courses
Alternative Free Courses
Since this course has expired, check out these active free Business courses
Free 100% Off
10 December 2025
Expires in Expired
The Doughnut Economics
A Visual Framework For Sustainable Development
Free 100% Off
10 December 2025
Expires in Expired
Entrepreneurship: 60 Day Startup Launch Blueprint
Entrepreneurship Fundamentals: Discover, Validate and Profitably Launch Your Startup Ideas Under 60…
Free 100% Off
10 December 2025
Expires in Expired
Certificado Profissional em Gestão de Projetos
Compreender a Gestão de Projetos, Funções Principais, Papel de um Gestor de Projeto, Project Lifecy…
Free 100% Off
10 December 2025
Expires in Expired
Certificate of Leadership Excellence in Business Management
Leadership, Management, Vision and Strategic Thinking, Team Building and Motivation, Communication …
Never Miss a Coupon!
Subscribe to our newsletter to get daily updates and never miss another free course opportunity.