Free Udemy Course __ AI for Customer Experience: CX Automation and Analytics

Apply AI workflows, automation, and analytics to create consistent and scalable CX improvements

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AI for Customer Experience: CX Automation and Analytics
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What You'll Learn

  • How AI systems understand, process, and respond to customer inquiries with high accuracy
  • Practical methods to enhance CX workflows by integrating generative AI into support, sales, and success operations
  • Techniques to automate common customer interactions while preserving a natural, human like tone
  • How to design AI powered conversation flows that improve satisfaction and reduce handling time
  • Approaches for personalizing customer journeys using AI driven insights and behavioral patterns
  • How to use AI tools to handle complaints, product issues, cancellations, refunds, and complex service scenarios
  • Building, configuring, and deploying AI chatbots for real business environments
  • Using analytics and AI performance metrics to measure, improve, and scale CX operations
  • Best practices for implementing AI safely, consistently, and in alignment with brand voice
  • Creating a full AI for CX implementation plan, including KPIs, feedback loops, and continuous improvement
  • Hands on experience with AI platforms like ChatGPT, Chatbase, Slack integrations, and CX automation tools
  • Real world case studies showing how leading companies transform customer experience with AI

Requirements

  • No prior experience with AI is required
  • Basic understanding of customer service or customer experience concepts is helpful but not mandatory
  • Ability to use a computer and navigate web based tools
  • Interest in improving CX processes with automation and AI
  • Optional: access to ChatGPT or any generative AI tool for hands on practice

Who This Course is For

  • CX professionals aiming to enhance customer journeys with AI driven solutions
  • Customer support agents and team leads who want to automate routine interactions
  • Customer success managers seeking scalable personalization methods
  • Business owners and startup founders looking to improve service quality with minimal resources
  • Product, marketing, and operations specialists exploring AI powered customer engagement
  • Anyone interested in applying generative AI to real world customer experience challenges

Your Instructor

Andrii Piatakha

Founder and CEO in IT-Bulls, Founder of Learn-IT University

4.4 Instructor Rating

50,365 Reviews

1,191,497 Students

82 Courses

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