What You'll Learn
- Learn the fundamentals of customer experience, such as the customer lifecycle, touchpoints, and lifecycle events
- Know what makes customers happy and loyal.
- Measure CX using industry-standard metrics and link them to business outcomes
- Collect, interpret, and act on customer feedback using data analytics
- Explore common barriers to delivering excellent CX and strategies to overcome them.
- Tools and data-driven opportunities to deliver more personalized and memorable customer interactions.
- Understand the difference between CX and CXM
- Use journey mapping tools to visualize customer interactions across stages and touchpoints.
- Create a CX strategy that integrates customer personas
Requirements
- There are no requirements or prerequisites necessary to take this course.
Who This Course is For
- Individuals working in sales, support, service, or client relations
- CX and Marketing Teams
- Business Leaders and Managers
- Entrepreneurs and Startup Founders
- Data Analysts and Product Managers
Your Instructor
Bespoke Learning Solutions
Bespoke Training in Compliance, Healthcare and Soft Skills
4.4 Instructor Rating
1,481 Reviews
41,688 Students
21 Courses
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