Name: English for Customer Service and Call Center Professionals
Availability: InStock

What You'll Learn

Utilize key customer service vocabulary and phrases to greet customers, collect information, and confirm details effectively in English.
Ask clear, concise questions to gather relevant information, verify customer data, and ensure accurate follow-up.
Articulate services and solutions in simple, easy-to-understand English, ensuring customers feel informed and supported.
Handle difficult situations and upset customers with empathy, using appropriate language to de-escalate tensions and resolve issues.
Write professional and customer-friendly emails and messages that align with customer service expectations and communication best practices.
Use polite and professional English expressions to manage hold times, transfer calls, and conclude conversations smoothly.
Recognize and respond to communication breakdowns by using clarification techniques and repetition strategies in English.
Explain company policies and procedures clearly in English, including how to handle exceptions when appropriate.
Use empathetic and respectful language when addressing customer misunderstandings or customer-caused issues.
Communicate the need for specialist referrals effectively, using appropriate transition phrases and courteous handoff language in English.

Requirements

No prior customer service experience required, though it will be beneficial.
Access to a computer or mobile device with internet for course materials and communication exercises.

Customer Service Advisors
Call Center Agents
Non-native English speakers
Business professionals in roles requiring customer-facing communication, such as sales, support, or customer relations.
Front Desk Officers
Technical Support Agents
Client Service Associates
Help Desk Coordinators
Customer Success Representatives

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7,017 Students

3 Courses

19.99 FREE 100% OFF

Expires in 3 days

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