Name: Medical Receptionist & Administrative Assistant Masterclass
Availability: InStock

What You'll Learn

Master front office skills: greeting patients, phone etiquette, triage, and check-in/check-out workflows
Verify insurance, collect copays, and handle basic financial & insurance processing with confidence
Schedule, reschedule, and optimize calendars using appointment & resource management best practices
Complete accurate documentation & records management (EHR basics, HIPAA, forms, release of information)
Process referrals & prior authorizations step-by-step with payer-friendly checklists
Coordinate smoothly with clinical & back office teams to prevent bottlenecks
Use professional communication scripts to de-escalate issues and deliver excellent patient experience
Build a career plan: resumes, interview prep, certifications, and advancement pathways in healthcare admin

Requirements

No prior healthcare experience required—beginner-friendly
A computer with internet access and basic typing/office software familiarity
Comfortable reading/listening in English (ESL-friendly course)
Willingness to practice with downloadable templates, scripts, and mini-exercises

Aspiring medical receptionists, secretaries, and front desk coordinators
Patient access reps, schedulers, and healthcare admin assistants seeking job-ready skills
Career changers entering outpatient clinics, private practices, or telehealth
Office administrators moving from general admin into healthcare
Students and recent grads exploring non-clinical roles in healthcare
International/ESL learners seeking practical, real-world support staff workflows

Master Healthcare RCM & Medical Billing with RCM Academy

4.4 Instructor Rating

912 Reviews

12,992 Students

31 Courses

17.99 FREE 100% OFF

Expires in 13 hours

Certificate of Completion

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