Expired Course: Professional Diploma: Customer Centricity & Design Thinking

Professional Diploma: Customer Centricity and Design Thinking by MTF Institute

EXPIRED

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Professional Diploma: Customer Centricity & Design Thinking
EXPIRED

What You'll Learn

  • Introduction to Strategy and Product Development
  • Introduction to Human-Centric Innovation
  • Understanding Actionable insignts
  • Human-centered design thinking
  • Data collection techniques for strategic insights
  • Qualitative research methods in product development
  • Quantitative research approaches for strategy formulation

Requirements

  • For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.

Who This Course is For

  • No special requirements. A course for anyone who wants to build career in Strategy and Product Development
  • Customer Centricity is a business philosophy that puts the customer at the heart of every decision. It's about understanding their needs, wants, and motivations, and then using that information to create products, services, and experiences that delight them.
  • Design Thinking is a human-centered problem-solving process that helps you develop solutions that are not only feasible but also desirable. It's a iterative approach that involves understanding the problem, brainstorming solutions, prototyping, testing, and refining.
  • Key Focuses: Empathy: Both customer centricity and design thinking require a deep understanding of the people you're designing for. This means putting yourself in their shoes and seeing the world from their perspective. Iteration: Neither process is linear. You'll learn as you go and need to be prepared to adapt your ideas based on new information. Testing: It's crucial to test your ideas with real customers to see how they respond. This helps ensure that you're creating something that people actually want and need.

Your Instructor

MTF Institute of Management, Technology and Finance

Institute of Management, Technology and Finance

4.4 Instructor Rating

83,199 Reviews

852,964 Students

269 Courses

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