Free Udemy Course __ Professional Diploma in CRM Platforms Management

CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)

4.5 (1,000+ students enrolled) English
professional Business
Professional Diploma in CRM Platforms Management

What You'll Learn

  • Business Principles of Customer Relationship Management
  • Multichannel Sales, Service, Marketing and Business Management
  • Business principles of implementation of oCRM tools (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
  • Business principles of implementation of aCRM tools (SAS MA, Microsoft Azure, AWS)
  • Sales Management
  • Service and claims Management
  • Cross-sale and up-sale
  • Digital Channels building
  • Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business

Requirements

  • Course will be interesting to anybody who want to understand banking, retail, crm, fintech and digital implementation topics

Who This Course is For

  • Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.

Your Instructor

MTF Institute of Management, Technology and Finance

Institute of Management, Technology and Finance

4.3 Instructor Rating

95,118 Reviews

931,267 Students

273 Courses

19.99 FREE 100% OFF
Expires in 3 days

Certificate of Completion

Full Lifetime Access

Access on Mobile & TV

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